An Interactive Synchronous E-Learning System for Corporate Knowledge Management: Lessons Learned from SaveCom
نویسندگان
چکیده
This research discusses the interactive synchronous e-learning system and its implications for corporate knowledge management. Using a case study of a Taiwanese Telecom company, qualitative data was gathered on the architecture, mechanisms, and KM implications of an interactive synchronous e-learning system in a business context. Following a case analysis, the summarization of the key contributions of interactive synchronous e-learning to KM in terms of Nonaka and Takeuchi’s knowledge conversion process include socialization, externalization, combination, and internalization. The implications of the lessons learned are also
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